Portal FAQs
We hope that you will find the process of accessing the portal straightforward but, just in case you have any concerns, we have put together some answers to a few key questions that you might have on this process.
How do I get help to login to the portal?
If you need help, please email us on This email address is being protected from spambots. You need JavaScript enabled to view it. with your question or issue and we will get back to you with advice and support.
If you need to reset your Portal password, this can be done on the Portal log-in screen. Click either of the buttons above to get to the log-in screen and reset your password.
Updating Committee Details FAQs
What information am I being asked to update and why?
The portal form on NetSuite allows u3as to update the details of key committee members so that the u3a office can contact them about Trust business.
The portal form also allows u3as to update details relating to your TAM contacts so that the u3a can contact them regarding TAM (Third Age Matters).
The portal form gives u3as access to directly update the information relating to your u3a that is displayed on the ‘Find your local u3a’ map on this website.
Please make sure that the person who updates the information on the portal form has obtained consent from the members concerned before inputting their contact details.
Why are some of the fields at the top greyed-out and unavailable to edit?
The greyed-out fields relate to data that the u3a office uses to identify your local u3a. This data cannot be changed without letting us know. This is important so that can identify each local u3a on our system. If you need the greyed-out data to be changed, please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will make the changes for you.
Why are some of the fields already populated and where does this data come from?
Where we already have data on our system, e.g. from last years’ annual return, we have used this data to pre-populate fields with the information. This should speed up the process of data review and help you to identify and fix any errors.
How do I submit (save) the data and how do I verify it has happened?
To save the data for your u3a, scroll down to the bottom of the page, tick the box to acknowledge that you have obtained the consent of the individuals whose information you are inputting and then you click the ‘submit’ button.
Once you have clicked the ’submit’ button, scroll back up to the top of the page and you will see the 'last updated by’ field, just under the large u3a logo, with a timestamp of the last time that updates were saved.
Why has the process of updating committee details been separated from the Annual Return process?
This year we have separated the process of updating committee details from the Annual Return process for two main reasons.
The Annual Return, where you declare the numbers of members that you have, accept the terms and conditions, and are sent a request for payment is much simpler as a once per year standalone process.
Since committee members’ details, and things like main meeting locations, change at various times throughout the year, the portal will always be available so that you can update these details as frequently as needed.
What should we do if we do not have a secretary, or the secretary is unable to fill out the details on the portal form?
If you do not currently have a secretary, your secretary is unable to fill out the portal form, or there is another committee member better placed to update the form on behalf of your u3a, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the email address of the alternative contact.
After some internal verification checks, we will update the system and send that person a new email containing new login details for the portal.
